Singapore Bus Charter Terms and ConditionsLTA-Licensed | UEN 53379842J | Established 2018

These terms cover every bus charter booking with Singapore Bus Charter (UEN 53379842J), an LTA-licensed private hire coach operator running since 2018 from 769 Pasir Ris Street 71, #14-334, Singapore 510769.

When you confirm a booking by WhatsApp, phone, email, or our website, you agree to these terms in full. How we handle the personal data in that booking is set out in our privacy policy. They apply to every charter type, including point-to-point transfers, hourly charters, daily charters, and monthly contracts.

We may update these terms at any time. The version in place when you confirm your booking is the one that applies to that booking.

Your booking is confirmed once we send you written confirmation by WhatsApp, email, or another documented channel.

• What we need: the date, time, pickup point, drop-off point, and rough number of passengers.
• Fast quotes: during business hours (7am to 11pm SGT) we usually send a confirmed quote within one hour.
• Accuracy: please check that your details are correct, since we work from what you give us.
• Your driver: we share your driver's name and contact number with you before your trip date.

Every quote is all-inclusive. The price covers the driver, fuel, ERP tolls, and parking. There is no GST added and no surprise charges at drop-off.

• Per vehicle, not per seat: the price stays the same whatever your passenger count, up to the vehicle's maximum capacity.
• Fleet rates: our 23-seater minibuses, 45-seater coaches, and 49-seater coaches each have their own base rate. See the full rates on the pricing page.

For arrival, departure, point-to-point, and two-way transfers, an extra stop charge applies for each additional pickup or drop-off beyond the route in your quote.

• Charge: $20 per additional stop.

Arrival transfers

• Your driver is in position 30 minutes before your flight lands, waiting at the coach pickup bay. A meet and greet inside the arrival hall can be added for SGD 20 per vehicle when you book.
• The first 45 minutes of waiting after landing are free, to allow time for immigration and luggage.
• After 45 minutes, a fee of $15 per 15-minute block (or part of one) applies.
• After 3 blocks (45 minutes of penalty time), a minimum 4-hour hourly rate applies.

Departure transfers

• Your driver arrives 15 minutes early to help load luggage.
• The first 15-minute block of waiting is free.
• After that, a waiting fee of $15 per 15-minute block applies.
• After 45 minutes of waiting, a 4-hour hourly rate applies.

Point-to-point transfers

These follow the same waiting terms as departure transfers.

Hourly charters

No waiting penalties. You can ask to extend your hourly booking after the booked time ends, if a driver is free.

• Hours: 11pm to 7am.
• Surcharge: an extra $20 per vehicle, charged for each vehicle on the job, for any booking that starts at or after 11pm or ends between 11pm and 7am.

• When: gazetted Singapore public holidays.
• Surcharge: an extra $30 per vehicle, charged for each vehicle on the job.

Because your all-inclusive price is locked in when you book, this schedule applies if your plans change. All cancellation times are counted from your scheduled pickup time, not from when you made the booking.

How to cancel. Contact us by phone, email or WhatsApp as soon as you know. Give us your booking reference and the scheduled pickup date and time, and we will send you a cancellation confirmation. Refunds are processed to your original payment method within 5 to 7 business days.

Rescheduling. A reschedule is treated as a cancellation and a re-booking. Tell us 48 hours or more ahead and we will do our best to move you to a new date without penalty, subject to vehicle availability. With less than 48 hours notice the schedule above applies, and the new booking is subject to availability and the rates current at that time.

Force majeure. If extreme weather, a natural disaster, government restrictions or another event outside anyone's control prevents the service running, we will move your booking to a date that suits you at no extra cost, or refund you in full if rescheduling is not possible.

No-show. If nobody arrives at the agreed pickup point at the agreed time and you have not told us in advance, it is treated as a no-show and no refund is given. The grace period is 15 minutes for standard pickups and 45 minutes for airport arrivals, the same allowances used for waiting time above.

Corporate clients on a monthly contract may have separate cancellation terms set out in that agreement. If you cancel part way through a multi day booking, the charge is worked out pro rata for the part already run. This schedule applies to every service, including wedding transport, airport transfers and tours.

• Capacity and safety: passengers must not go over the vehicle's maximum seating, and seatbelts must be worn at all times.
• On board: smoking, alcohol, and food or drinks that may stain or damage the interior are not allowed.
• Damage: the client is responsible for any damage caused to the vehicle by passengers, and cleaning or repair costs are billed directly.
• Belongings: we are not liable for items left behind, so please check your seat and the overhead rack before you get off.
• Instructions: passengers must follow the driver's instructions at all times, especially around safety, boarding, and getting off.

• Full coverage: every vehicle carries comprehensive passenger liability insurance for the whole journey.
• Professional drivers: all drivers hold a valid Class 4 or 4A driving licence and a Bus Driver's Vocational Licence.
• Delays: we are not liable for delays caused by heavy traffic, road closures, bad weather, or other events beyond reasonable control.
• Breakdowns: in the rare case of a breakdown, we send a replacement vehicle as fast as we can at no extra charge.
• Limit: our liability is limited to the charter fee paid for the affected service. We are not responsible for indirect, knock-on, or special losses.

Singapore Bus Charter may update these terms at any time, and changes take effect once published on our website. Bookings already confirmed keep the terms that were in place when they were confirmed, unless we agree otherwise in writing.

These terms follow the laws of the Republic of Singapore. Any legal disputes fall under the courts of Singapore.

Questions about our terms or your booking? Reach us any time:

• WhatsApp: +65 8065 3479
• Phone: +65 8065 3479 (7am to 11pm SGT)
• Web: singaporebuscharter.com/contact
• Address: 769 Pasir Ris Street 71, #14-334, Singapore 510769