Privacy PolicyLTA-Licensed | UEN 53379842J | Established 2018

This policy covers personal data handled by Singapore Bus Charter (UEN 53379842J), an LTA licensed private hire bus operator running since 2018 from 769 Pasir Ris Street 71, #14-334, Singapore 510769.

It applies to every way you reach us: our website enquiry form, WhatsApp, phone, email, and the instant quote calculator. It sits alongside our terms and conditions, which govern the booking itself.

We only ask for what a charter actually needs to run:

• Contact details: your name, phone number, email address, and company name where you are booking for an organisation.
• Trip details: pickup and drop-off addresses, date, time, passenger count, and any extra stops.
• Flight details: flight number and terminal for airport transfers, so the driver can track the actual landing time.
• Passenger details for restricted zones: where a trip enters a restricted site such as Jurong Island, a shipyard or a port, the site operator requires passenger names and identification details in advance before an entry pass is issued.
• Billing details: billing address, and a purchase order or cost centre reference where a corporate client needs it on the invoice.
• Anything else you choose to tell us in an enquiry, such as accessibility needs or bulky items, so we send the right vehicle.

We do not ask for and do not want more than this. If you send us information we do not need, we delete it.

Each item above has one purpose:

• To prepare a quote and confirm a booking.
• To assign the right vehicle and brief the driver.
• To apply for entry passes where a restricted site requires them.
• To contact you before and during the trip if anything changes.
• To issue an invoice and take payment.
• To answer enquiries and respond to feedback or a complaint.
• To meet record keeping obligations that apply to a licensed operator.

By sending us an enquiry or confirming a booking, you consent to us collecting, using and disclosing your personal data for the purposes set out above, in line with Singapore's Personal Data Protection Act.

Where you give us details about other passengers, for example a guest list or the names needed for a restricted zone entry pass, you confirm you have their permission to pass those details to us for that purpose.

You can withdraw consent at any time using the contact details in Your rights below. We will act on it, though withdrawing consent for details we need to run a confirmed booking may mean we cannot complete that booking.

We do not sell, rent or trade personal data. We share it only where the trip requires it:

• The assigned driver, who receives the pickup details needed to run your job.
• Site and venue operators, where an entry pass for a restricted zone has to be applied for in your passengers' names.
• Payment providers, to process a bank transfer, PayNow payment or invoice.
• A partner operator, only in the rare case of a breakdown or a vehicle taken off the road at short notice, where a replacement has to come from another LTA licensed operator rather than leave your group without transport.
• Authorities or professional advisers, where we are required to disclose by law.

Our website uses cookies and similar technologies:

• Google Analytics 4, to understand which pages people use and how they arrive, so we can improve the site. This is aggregated usage data.
• Google Ads, to measure whether our advertising leads to enquiries, and to show our ads to people who have visited the site.
• A review widget, which loads our Google review rating from a third party provider.

You can block or delete cookies in your browser settings, and you can opt out of Google's advertising personalisation through your Google account. Blocking cookies does not stop you booking, since bookings are made by WhatsApp, phone, email or the enquiry form rather than through the site.

We keep personal data only as long as it is needed for the purpose it was collected for, or as long as we are required to keep it for tax, accounting and licensing records.

As a general standard we keep personal data for up to 7 years, which covers the period we retain booking and financial records for tax, accounting and licensing purposes. After that, or once the data is no longer needed and we are not required to keep it, we securely delete it.

Once a retention period ends, records are deleted or anonymised.

Access to booking records is limited to the people who need it to run your trip. Drivers receive only the details for their own job, not the wider customer record. Payment card details are never stored by us, since payment is taken by PayNow, bank transfer, cash or invoice.

No system is perfectly secure, but if a breach affects your personal data we will notify you and the relevant authority as the PDPA requires.

Under the PDPA you may ask us to:

• tell you what personal data we hold about you and how it has been used;
• correct anything that is wrong or out of date;
• withdraw your consent to us holding or using it.

Our data protection contact is Jitesh Dhillon. To exercise any of these rights, or to ask how your personal data is handled, email contactus@singaporebuscharter.com or call +65 9457 9785. We handle personal data in line with the obligations set out by Singapore's Personal Data Protection Commission.

We will acknowledge a request as soon as we can and respond within 30 days. If we cannot meet a request in full we will explain why. General booking enquiries should go through our contact page instead.

We may update this policy as our practices or the law change. The version published on this page is the one that applies. The date at the top of the page shows when it was last updated, and we recommend checking it if you have not booked with us for a while.